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Contact Us - Customer Action Request (CARS)

Please let us know how we can help you by filling out the short form below.

Our Customer Service team will address your enquiry, if the enquiry cannot be resolved by the team, it will be become a Customer Action Request (CARS) and we will contact you to obtain further information.

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What can we help you with? (Please select a category)

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What is the nature of your enquiry? Please provide details, including relevant reference numbers (e.g., rates assessment number, pet registration number)

Would you like to be notified of the outcome?

Yes, please phone me

Yes, please email me

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Phone: 1300 PYRENEES (1300 797 363)

Postal Address: 5 Lawrence Street, BEAUFORT VIC 3373

Email: pyrenees@pyrenees.vic.gov.au

Open 9am-5pm M-F

Customer Action Request

Residents can lodge a Customer Action Request for issues.

Opening hours and emergency contact

Opening hours of resource centres, Council offices and other contact details for Council services.

Snap Send Solve

How to use the application Snap Send Solve to report an issue to Council.

Complaints

Information about how to make an official complaint.

Public Interest Disclosures

The Public Interest Disclosures Act ensures that people who report improper conduct and corruption in the Victorian public sector can do so in the knowledge that they will be protected. Find information about the Act and how to make a report here.