For residents

If you're a resident that's been affected by the fires of February 2024, help is available.

Emergency Recovery Hotline

Phone 1800 560 760 from 9am to 5pm Monday to Friday or register online at www.vi.gov.au/recovery-support.  

Rates relief

If your property has been damaged or destroyed by fire, rates relief may be available through a revaluation. Contact Council on 1300 797 363 or rates.department@pyrenees.vic.gov.au

Free clean-up support

Disaster Relief Australia (DRA) is available to support clean-up efforts in communities impacted by the February 2024 fire. DRA is a widely recognised organisation that recruits, trains, equips and deploys volunteers to help with disaster operations across the country.  

Property owners who need clean up support, that is not covered by insurance, can register by:

  • calling the Emergency Recovery Hotline on 1800 560 760; or
  • calling Council's Recovery Team on 1300 797 363.

Mental health support

Ballarat Community Health - 0490 819 710

Headspace Ballarat (people aged 12 to 25) – 5304 4777

The Orange Door Ballarat – 1800 219 819

Uniting Care Ballarat – 5332 1286

BADAC – 5331 5344, extension 3

13YARN First Nations Support – 139 276

Beyond Blue – 1300 224 636

 

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